Refund Policy

This Refund Policy explains when and how refunds are issued for JobsApply subscriptions. It is part of our Terms of Service. All amounts are in Canadian Dollars (CAD). Taxes are not refunded separately but are reversed with the subscription payment they were charged with.

1. Cancel any time

You can cancel your subscription at any time through the billing portal in your account. Cancellation prevents future renewal charges. You keep access until the end of the current billing period. Cancellation is not a refund.

2. Free tier

The free tier has no fee and therefore no refund.

3. 14-day goodwill refund window

• If you cancel within fourteen (14) days of your first paid subscription payment and have not made substantial use of the paid features, you may request a full refund of that payment by emailing billing@jobsapply.app.
• "Substantial use" means consumption that materially exceeds what the free tier would have allowed — for example, multiple completed Auto-Apply submissions, generating a large number of tailored documents, or exceeding the paid tier's monthly budget. We will tell you what we observed if we decline a refund on this basis.
• This 14-day window applies only to the first paid payment on your account. Subsequent renewal charges are not covered by this window.

4. Renewal charges

• Subscriptions renew automatically. Renewal dates are shown in the billing portal and in the reminder email we send before renewal.
• We do not refund renewal charges simply because you forgot to cancel. It is your responsibility to cancel before the renewal date if you do not want to continue.
• If a renewal charges shortly after an obvious lapse (for example you cancelled one day late and have not used the renewed period), email billing@jobsapply.app within seven (7) days. We may refund on a goodwill basis at our discretion.

5. Prorated refunds on downgrades and mid-period cancellation

We do not generally prorate refunds for mid-period downgrades or cancellations. You retain full access until the period ends.

6. Service failures

If the Service is unavailable for an extended period due to our fault, or if a paid feature you relied on is materially broken and we fail to fix it within a reasonable time after you report it, contact us at billing@jobsapply.app. We will consider a prorated credit or refund on a good-faith basis.

7. Chargebacks

• We would much rather resolve a billing issue with you directly. Please contact billing@jobsapply.app before initiating a chargeback.
• Initiating a chargeback without first contacting us may result in immediate suspension of your account pending resolution, and we reserve the right to decline future service to accounts that have charged back without attempting resolution.

8. How to request a refund

Email billing@jobsapply.app with the subject line "Refund request", your account email, and a brief description of the reason. We aim to respond within five (5) business days.

9. Consumer-protection rights

Nothing in this Refund Policy limits any right you may have under applicable Canadian consumer-protection law, including provincial consumer protection Acts, that cannot lawfully be limited by contract.

10. Changes

We may update this Refund Policy. We will give notice of material changes as described in the Terms. Changes do not apply retroactively to payments made before the change.

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Changelog.
v1.0 — April 2026. Initial version.