Refund Policy

Last updated: April 2026 | Version 2.0 (global)

This Refund Policy explains when and how refunds are issued for JobsApply subscriptions. It is part of our Terms of Service. Prices are charged in the currency shown on the pricing page and in your Stripe Checkout. Taxes are not refunded separately but are reversed with the subscription payment they were charged with.

1. Cancel any time

You can cancel your subscription at any time through the billing portal in your account. Cancellation prevents future renewal charges. You keep access until the end of the current billing period. Cancellation is not a refund.

2. Free tier

The free tier has no fee and therefore no refund.

3. EU / UK / EEA 14-day cooling-off right

If you live in the European Economic Area, the United Kingdom, or Switzerland and are a consumer (not a business), you have a statutory right to cancel your purchase within fourteen (14) days of the day the contract is concluded, without giving any reason, under Directive 2011/83/EU (EU) and the Consumer Contracts Regulations 2013 (UK).

  • To exercise this right, email billing@jobsapply.app with the subject "Right of withdrawal" and include your account email.
  • We will refund the full subscription payment within 14 days of receiving your notice.
  • Important exception. By starting to use the paid features of the Service before the end of the 14-day period, you expressly request performance to begin and acknowledge that you will lose your right of withdrawal once the paid service has been fully performed — and that where the service is performed partially, you will owe a proportionate fee for the portion performed. We show this request-and- acknowledgement at checkout for EU/UK customers.

4. 14-day goodwill refund window (worldwide)

  • Outside the EU/UK cooling-off right, we offer a goodwill refund: if you cancel within fourteen (14) days of your first paid subscription payment and have not made substantial use of the paid features, you may request a full refund of that payment by emailing billing@jobsapply.app.
  • "Substantial use" means consumption that materially exceeds what the free tier would have allowed — for example, multiple completed Auto- Apply submissions, generating a large number of tailored documents, or exceeding the paid tier's monthly budget. We will tell you what we observed if we decline a refund on this basis.
  • This 14-day goodwill window applies only to the first paid payment on your account. Subsequent renewal charges are not covered.

5. Renewal charges

  • Subscriptions renew automatically. Renewal dates are shown in the billing portal and in the reminder email we send before renewal.
  • We do not refund renewal charges simply because you forgot to cancel. It is your responsibility to cancel before the renewal date if you do not want to continue.
  • If a renewal charges shortly after an obvious lapse (for example you cancelled one day late and have not used the renewed period), email billing@jobsapply.app within seven (7) days. We may refund on a goodwill basis at our discretion.

6. Prorated refunds on downgrades and mid-period cancellation

We do not generally prorate refunds for mid-period downgrades or cancellations. You retain full access until the period ends.

7. Price and tier changes

Our Terms allow us to change prices and tier contents at any time. Any price increase applied to an existing paying subscriber takes effect at the start of the next billing period after at least thirty (30) days' notice. If you do not accept a price change, you may cancel before it takes effect. Payments already made are not refunded because of a subsequent price change.

8. Service failures

If the Service is unavailable for an extended period due to our fault, or if a paid feature you relied on is materially broken and we fail to fix it within a reasonable time after you report it, contact us at billing@jobsapply.app. We will consider a prorated credit or refund on a good-faith basis.

9. Chargebacks

  • We would much rather resolve a billing issue with you directly. Please contact billing@jobsapply.app before initiating a chargeback.
  • Initiating a chargeback without first contacting us may result in immediate suspension of your account pending resolution, and we reserve the right to decline future service to accounts that have charged back without attempting resolution.

10. How to request a refund

Email billing@jobsapply.app with the subject line "Refund request", your account email, and a brief description of the reason. We aim to respond within five (5) business days. We will issue approved refunds to the original payment method.

11. Consumer-protection rights

Nothing in this Refund Policy limits any right you may have under applicable consumer-protection law, including the EU/UK cooling-off right, Australian Consumer Law guarantees, New Zealand Consumer Guarantees Act, Canadian provincial consumer-protection Acts, or similar rules that cannot lawfully be limited by contract. Where the mandatory law of your jurisdiction grants you stronger rights than those set out above, those rights apply.

12. Changes

We may update this Refund Policy. Changes do not apply retroactively to payments made before the change. We will give notice of material changes as described in the Terms.

Changelog.
v2.0 — April 2026. Rewritten for global availability. Added EU/UK 14-day cooling-off right; generalized currency language; added price-change reference to Terms §5.1; expanded consumer-protection carve-out.
v1.0 — April 2026. Initial version.